ISO Standards and the Case for Cost-Effective Delivery of Quality
In a global marketplace, along with an organization’s ability to continuously improve, the amount it spends on delivery of quality products or services can make or break its business model. This paper examines how establishing a quality management system (QMS) and achieving International Organization for Standardization (ISO) 9000 certifications is a journey worth taking, using as an example our own organization’s journey toward more continuous quality improvement.
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